TICKETHOUSE GHANA LIMITED

TERMS AND CONDITIONS


 

PRIVACY POLICY

This Privacy Policy marks out how we deal with personal information that we gather both online and offline. This includes on our websites and in our applications. It also includes at our box offices or in phone or email dealings you have with us.

TICKETHOUSE gathers information from and about you.

Contact information. For instance, we may collect your name, email or date of birth. We may also collect your phone number or email.

Payment and billing information. For instance, we collect your credit or debit card number when you buy a ticket.

Information you post. For instance, we gather information you post in a public space on our website. We also gather information you post on a third-party social media site.

Demographic information. We may collect information like your age range, race, or gender. We may collect information about events you like. We may gather this as part of a survey or from third parties, for example.

Other information. If you use our website, we may collect information about the browser you're using. We may look at what site you came from, or what site you visit when you leave us. We may collect information about your location, including your actual location. We may collect this using technology such as GPS and Wi-Fi. If you use our mobile application, we may also access your device’s location in the background. We may collect your device's unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.

TICKETHOUSE gathers information in different ways.

We collect information directly from you. For example, if you register for a promotion or buy tickets. We also gather information if you post a comment on our websites or ask us a question.

We gather information from you passively. We also collect information from our mobile apps.

For instance, if you use a desegregated social media feature on our websites or mobile applications. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and mobile apps may be posted to the social media platforms.

TICKETHOUSE uses information as disclosed and described here.

We use information to answer to your requests or questions. For instance, we may use your particulars to confirm your registration for an event or contest. You may give us your friend's particulars, for instance, via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide services you asked for. Your friend may contact us at privacy@tickethousegh.com to ask us to delete their information.

We use information to improve our products and services. We may use your particulars to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your particulars to make our website and products better. We may integrate details we get from you with details about you we get from third parties.

We use information for security purposes. We may use details to protect our company, our customers, or our websites.

We use information for marketing purposes. For instance, we may send you details about special promotions or offers. We may also tell you about new features or products. These may be our own offers or products, or third-party offers or products we think you may find interesting. Or, for instance, if you purchase tickets from us we'll enroll you in our newsletter.

We may also use push notifications on our mobile applications. We may use push notifications and your location details on our mobile applications to send you notices regarding events.

We use information to send you transactional communications. For instance, we may send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

We use information as otherwise permitted by law or as we may notify you. We keep personal details as long as it is necessary or relevant for our business. We also keep details to settle disputes, carry out our agreements and as otherwise demanded by law.

We may share information with third parties.

We will share information with third parties who perform services on our behalf. For instance, we share information with vendors who help us manage our online registration process or who fulfill your purchases.

We will share information with our business partners. This includes a third party who provides or sponsors an event, or who handles a venue where we hold events. Our partners use the details we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your details.

We may share information if we think we have to in order to comply with the law or to protect ourselves. For instance, we will share details to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we may also share details when we are investigating potential artifice. This may include artifice we think has happened during a sweepstakes or promotion.

We may share information with any successor to all or part of our business. For instance, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

You have certain choices about how TICKETHOUSE use your information.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, email privacy@tickethousegh.com or follow the instructions in any promotional message you get from us. The settings on your device should provide you with instructions on how to turn off push notifications. It may take about fifteen days to process your request. Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still get in touch with you about your orders.

You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.

You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Each push notification may have an "unsubscribe" link.

Mobile Apps and Websites by TICKETHOUSE are not intended for children.

Our sites and mobile apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can contact us at privacy@tickethousegh.com. You can also write to us at the address listed at the end of this policy. Please mark your inquiries "Child Information Request".

We use standard security measures.

We have security measures in place to safeguard your information. The standard security measures we use will depend on the type of information gathered. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be 100% safe. We advise you to be cautious when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your details, contact us at the address below.

TICKETHOUSE stores information both in and outside of the GHANA.

If you live outside of Ghana, you understand and agree that we may transfer your information to Ghana. This site is subject to Ghana laws, which may not afford the same level of protection of those in your country.

We may link to third party sites or services we don’t control.

If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. Our site may also serve third-party content that contains their own cookies or tracking technologies. We do not control the use of those technologies.

Feel free to contact us if you have more questions.

If you have any questions about this Policy or other privacy concerns, you can email us at privacy@tickethousegh.com. Please do not include your credit card number or other sensitive information in your email. You can also write us at:

TICKETHOUSE GHANA LIMITED. 
POST OFFICE BOX DC 382, DANSOMAN – ACCRA

Attention: Privacy Officer, Legal

If you are not satisfied with our response, you can contact us for clarification.

What we will do if there is an update to this policy.

As time goes on we may change our privacy practices. We will notify you of any substantial changes to this policy as required by law. We will also post the updated copy on our website. Please check our site periodically for updates.


 

TERMS OF USE


 

Hello! The following are the terms of use ("Terms") that govern your use of the TICKETHOUSE websites and applications where this appears (collectively, the "Site"). Our Policies, rules or guidelines that may be relevant to particular offers or features on the Site are also embodied in these Terms. By visiting or using the Site, you expressly agree to these Terms, as updated as time goes on.

We may make changes to these Terms at any time. Any changes we make will be effective immediately when we post a revised version of these Terms on the Site. The "Last Updated" date above will tell you when these Terms were last revised. By continuing to use this Site after that date, you agree to the changes.

While some of the events listed on the Site may appeal to children, the Site is not targeted at children under the age of 13, and they are not permitted to use the Site. We strongly encourage all parents and guardians to monitor the Internet use by their children. If you use the Site, you affirm you are at least 18 years old.

Registration of Account

You may browse the Site and buy a ticket on the websites without registering for an account. You may be required to register for an account to use certain features of the Site, such as purchasing a ticket. Your account username may not include the name of another individual with the intent to impersonate that individual, or be offensive, vulgar or obscene. Your account username and password are personal to you. You will be responsible for the confidentiality and use of your username and password, and for all activities (including purchases) that are conducted through your account. You may not transfer or sell access to your account. We will not be liable for any harm related to disclosure of your username or password or the use by anyone else of your username or password. You may not use another user's account without that user's permission. You will immediately notify us in writing if you discover any unauthorized use of your account or other account-related security breach. We may require you to change your username and/or password if we believe your account is no longer secure or if we receive a complaint that your username violates someone else's rights. You will have no ownership in your account or your username. We may refuse registration, cancel an account or deny access to the Site for any reason.

Principles of Conduct

You agree that you will adhere to all applicable laws, rules and regulations, and that you will not:

Use any area of the Site for commercial purposes, such as to conduct sales of tickets, products or services.

Ownership of Content and Grant of Conditional License

The Site and all data, text, designs, pages, print screens, images, artwork, photographs, audio and video clips, and HTML code, source code, or software that reside or are viewable or otherwise discoverable on the Site, and all tickets obtained from the Site, (collectively, the "Content") are owned by us or our licensors. We own a copyright and, in many instances, patents and other intellectual property in the Site and Content. We may change the Content and features of the Site at any time.

We may grant you a limited, conditional, no-cost, non-exclusive, non-transferable, non-sub-licensable license to view this Site and its Content as permitted by these Terms for non-commercial purposes only if, as a condition precedent, you agree that you will not:

This license is expressly conditioned on your preexisting agreement to comply with, and your actual compliance with, each of the provisions described in this Ownership of Content and Grant of Conditional License section. This license exists only so long as you strictly comply with each of the provisions described in this section. Any use of the Site or Content by you or anyone acting on your behalf that does not strictly comply with each and every provision in this section exceeds the scope of the license granted to you herein, constitutes unauthorized reproduction, display, or creation of unauthorized derivative versions of the Site and Content, and infringes our copyrights, trademarks, patents and other rights in the Site and Content. You will not acquire any ownership rights by using the Site or the Content.

The registered and unregistered trademarks, logos and service marks displayed on the Site are owned by us or our licensors. You may not use our trademarks, logos and service marks in any way without our prior written permission. You may inquire about obtaining permission by contacting us at privacy@tickethousegh.com.


 


 


 


 


 


 


 


 


 


 


 

PURCHASE POLICY

This policy governs the purchase of tickets and its usage.

  1. Holders voluntarily assume all risks and danger incidental to the event for which any ticket is issued, whether occurring before, after or during the said event and the holder agrees that all members, respective agents of and TICKETHOUSE itself are expressly released by the holder from any claims arising from such causes.

  2. Tickets issued are not subject to any refund and shall not bear any cash value even if issued complimentarily, tickets shall not be exchangeable.

  3. In the event of a cancellation or rescheduling of an event, TICKETHOUSE shall not be required to issue a refund. TICKETHOUSE shall issue upon cancellation of an event by a particular event or production house or company grant access to affected individuals to an event organized by the same event or production house in similar location and event category and price. All extra expenses accrued by TICKETHOUSE in the discharge of this would be borne by the purchaser or holder of the ticket.

  4. TICKETHOUSE and its partners reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission or to reject any person whose conduct is deemed by TICKETHOUSE and its partners to be disorderly such as attempted resale, obtaining fake tickets or counterfeits, unlawful duplication of ticket and any other things which TICKEHOUSE and its partners may deem to fall within this category.

  5. Holder acknowledges that the event may be broadcast or otherwise publicized, and hereby grants permission to TICKETHOUSE and its partners to utilize holder’s image or likeness in connection with any live or recorded transmission or reproduction of such event.

  6. Tickets are not redeemable for cash if stolen, destroyed and illegally transmitted and is only valid for the event, event category and location for which it was issued. KEEP TICKET IN SAFE PLACE AS YOU WOULD MONEY. TICKETHOUSE WOULD NOT BE RESPONSIBLE FOR ANY UNAUTHORISED PURCHASE OF TICKET AND ENTRY OF UNAUTHORISED PERSONS WITH ACCESS TO ACCOUNT DETAILS.

  7. The event date and time are subject to change without notice after which change would be communicated

  8. On the page shown uponing scanning of ticket, there would be a button staitng “USE TICKET”. That button is for authorised personnel only. Any clicking of the button by a customer woud be considered a use opf that ticket hence making it unusable and inexchangeable. TICKETHOUSE reserves the right to change the ticket for any such persons but this would and or may not apply to everyone.

  9. TICKETHOUSE reserves the right to attach any service charges to any ticket purchased and it may take the form;

GHȻ 0 - GHȻ 99 may cost GHȻ 2.5

GHȻ 100 - GHȻ 199 may cost GHȻ 4.5

GHȻ 200 - GHȻ 299 may cost GHȻ 7.5

Above GHȻ 300 may GHȻ 10


 

Limitation of Liability

TICKETHOUSE OR ITS EVENT PROVIDERS, SUPPLIERS, ADVERTISERS AND SPONSORS, WILL IN NO EVENT BE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR, AND YOU HEREBY KNOWINGLY AND EXPRESSLY WAIVE ALL RIGHTS TO SEEK, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY TYPE OTHER THAN OUT OF POCKET EXPENSES, AND ANY RIGHTS TO HAVE DAMAGES MULTIPLIED OR OTHERWISE INCREASED, ARISING OUT OF OR IN CONNECTION WITH THE SITE, THE CONTENT, OR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER THE CLAIM IS BASED UPON ANY CONTRACT, TORT, OR OTHER LEGAL OR EQUITABLE THEORY. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE WILL NOT BE LIABLE OR RESPONSIBLE WHATSOEVER FOR (a) ANY FAILURE OF ANOTHER USER OF THE SITE TO CONFORM TO THE CODES OF CONDUCT, (b) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF OUR SITE, (c) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (d) ANY BUGS, VIRUSES, WORMS, TROJAN HORSES, DEFECTS, DATE BOMBS, TIME BOMBS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR SITE, (e) ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY CONTENT, OR (f) ANY LOST, STOLEN OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE IS TO STOP USING THE SITE. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE ALLOCATION OF RISK BETWEEN US IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE USE OF THE SITE WILL NOT EXCEED THE GREATER OF ONE HUNDRED GHANA CEDIS (GH¢ 100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS. IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE. OUR LIABILITY WILL BE LIMITED UNDER THIS PARAGRAPH TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND THE PROVISIONS OF THIS PARAGRAPH WILL NOT APPLY TO THE EXTENT APPLICABLE LAW PERMITS THE RECOVERY OF DAMAGES, ATTORNEYS’ FEES OR COSTS OTHERWISE PROHIBITED UNDER THIS PARAGRAPH. THE PROVISIONS OF THIS PARAGRAPH THAT (A) PROHIBIT DAMAGES TO BE MULTIPLIED OR OTHERWISE INCREASED, AND (B) IMPOSE A DAMAGES LIMITATION OF THE GREATER OF ONE HUNDRED GHANA CEDIS (GH¢100) OR THE AMOUNT YOU HAVE PAID US IN THE PAST TWELVE MONTHS.

Indemnification

If anyone brings a claim against us related to your use of the Site, the Content, your User Content or your violation of these Terms, you agree to indemnify, defend and hold us and our affiliated companies, event providers, suppliers, advertisers and sponsors, and each of our officers, directors, employees, and agents, harmless from and against any and all claims, damages, losses and expenses of any kind (including reasonable legal fees and costs). We reserve the right to take exclusive control and defense of any claim, and you will cooperate fully with us in asserting any available defenses.

Disputes, Including Mandatory Arbitration and Class Action Waiver

Any dispute or claim relating in any way to your use of the Site, or to products or services sold or distributed by us or through us, will be resolved by binding arbitration rather than in court, with the following exceptions:

The arbitration agreement in these Terms is governed by the Alternative Dispute Arbitration Act, Act 798, 2010, Ghana, including its procedural provisions, in all respects. This means that the the act governs, among other things, the interpretation and enforcement of this arbitration agreement and all of its provisions, including, without limitation, the class action waiver discussed below. Arbitration laws do not govern in any respect.

This arbitration agreement is intended to be broadly interpreted, and will survive termination of these Terms. The arbitrator, and not any court or agency, shall have exclusive authority to the extent permitted by law to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to any claim that all or any part of this Agreement is void or voidable. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these Terms as a court would.

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to: Tickethouse Ghana Ltd, P. O. BOX DC 382, Dansoman or E-mail: privacy@tickethousegh.com. The arbitration will be conducted by GHACMA under its Arbitration Simplified Rules and Procedures or, if applicable, its Comprehensive Arbitration Rules and Procedures, and any applicable supplemental rules. The GHACMA Rules are available online at http://www.ghacma.org or by calling (+233)- 028-910-8353. Payment of all filing, administration and arbitrator fees will be governed by GHACMA's rules. We will reimburse those fees for claims totaling less than GHȻ5,000 unless the arbitrator determines the claims are inconsiderable, but in no event will we pay for attorneys' fees. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

We each agree that the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding, and that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. You agree to waive any right to a jury trial or to participate in a class action. If this specific provision is found to be unenforceable, then the entirety of this arbitration section will be null and void and neither of us will be entitled to arbitrate our dispute.

You agree that these Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with the laws of Ghana to the fullest extent possible.

No Reliance and Forward-Looking Statements

The information contained on the Site may not be current and should not be used or relied on for any investment decision regarding our securities or for any similar purpose.

Questions

Please contact us with your questions, comments or complaints regarding these Terms or the Site, at:

TICKETHOUSE Ghana Ltd.
P. O. BOX DC 382, Dansoman

E-mail: info@tickethousegh.com
+233 55 755 4396

+233 55 755 4659